Phone: +420 608 41 1046

Refund policy

Information for clients and non-clients on how to,
to claim or return a product purchased in our shop.


If you find that there are any problems with the goods delivered and you are not satisfied with them, please let us know in writing, by phone, email or SMS within 14 days of delivery.

If the goods are not to your liking, you can return them and get a refund for the amount you paid, excluding shipping costs.

After using or wearing out the goods, we cannot take the goods back and the customer is obliged to keep the goods.

If you receive a damaged shipment contact the carrier, SARAVA is not responsible for the quality of transport.

The customer is responsible for improper ordering of the product and the associated costs.

In case of agreed refund: Refund will be made immediately. It can take up to 28 days for it to appear on your statement.


Sending a claim
If you send your goods by post or by a shipping company, the package must be clearly marked with the word CLAIM.

If there is more than one claim in one package, it is necessary to clearly mark the claimed goods inside the package.
It is necessary to enclose a proof of purchase of the goods and a cover letter with a precise description of the defect and valid contact details.

Complaint process
You will be informed about the progress of the entire complaint by automatic emails, which will notify you
that your complaint has been received by us in the system, that it has been processed, that it has been sent to you, or that you have the opportunity to pick it up.

The contact information below is for communication regarding your problem or inquiry about the complaint process.

Štěpán Bako
Elišky Peškové 12
150 00 Prague 5
Tel: +420 603 457 732
Email : [email protected]
Mon- Fri - (11:00 - 16:00)


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