contact and support


Enquiries regarding your ecommerce orders, delivery changes and invoicing
(weekdays from 10:00 to 17:00)


Consultations on working with our products (if we can't answer right away, leave us a message and we will get back to you as soon as possible).

Personal pickup

If you have chosen to pick up your parcel in person in Prague, you can pick it up here
(check the current opening hours on the restaurant's website).

Restaurant Ananta
Elišky Peškové 6
150 00 Prague 5

How to use our eshop

Information on how to buy, pay and how we will send your shipment.


Information on how you can return goods to us that you do not want.

Personal data

Information about how we handle your personal data

Terms and conditions

Here you will find information about what kind of company we are and everything related to it.

Frequently asked questions - FAQ

Here you will find the most frequently asked questions, if you are interested in anything else, we will be happy to add it here.

Send us the empty bottles only through the Post Office, just hand the package to the operator and mention the code: 97423123 and the bottles will arrive to us. Add your email, with which you are registered in our e-shop to the package and we will send you a discount coupon for the purchase of another Rapé. For each bottle you will get 1% discount on your next purchase. The maximum discount per coupon is 30%.

We send shipments exclusively via Zásilkovna. We will deliver them directly to your address or to the point of delivery.

Yes, the shipment can be picked up in person at the Ananta restaurant at Elišky Peškové 6, Prague 5 after payment has been credited to our account.

You can pay securely on our e-shop by credit card, PayPal, ApplePay, GooglePay, cash on delivery (cash on delivery depends on the country where you are ordering), or by prepayment to your bank account (prepayment to your bank account depends on the country where you are ordering). 


Do you have any questions or comments about our website?
Feel free to contact us using the form.